West Middlesex University Hospital

West Middlesex University Hospital 2017-06-12 Person 5 5 0

Great staff, friendly and kind

West Middlesex University Hospital 2017-04-18 Person 1 5 0

Manners seem to be a big problem in this place. You are ignored or dismissed with rudeness by the staffs in general. If you ask a question is the end. It's like if you are bothering them. They seem to have forgotten that a patient is in need of care and perhaps is in a lot of pain or perhaps distressed after receiving a bad news in relation to their health. Dignity and respect something I find hard to receive even when I call up the General enquiries. I feel very anxious every time I come for an appointment, or when I have to make a call to this hospital. You never know if you are going to receive a good service or if you get someone that makes you feel stupid even if you are not and you don't deserve it.

West Middlesex University Hospital 2016-11-21 Person 5 5 0

I was treated with the best care in the world as far as I was concerned and I was refused nothing my surgeon kept me fully informed of my options and gave me confidence in his advice and the out come was very for me all staff were exstemly help full to me in a/e and in the ward I can only thank everybody concerned at west Midd

West Middlesex University Hospital 2016-04-23 Person 4 5 0

I went into A&E at 2am on 21April with breathing difficulties. I received excellent care. I was kept on for the next day in the observation ward so that various tests could be carried out. I have to say that the doctors and nursing staff are very dedicated and even faced with current cutbacks to the service , they were reassuring , thorough with all tests and I felt I was in capable hands. Well done to all staff who were on duty at A& E / observation ward on from 2am to 5pm 21 /4/16. I only wish the government would recognise the sterling work you guys do and invest more in such a valuable resource.

West Middlesex University Hospital 2015-07-11 Person 1 5 0

We brought our young daughter to the hospital with a cut to her head that was open and bleeding. We waited in front of the reception desk to be checked in holding paper towels to her head to stop the bleeding. Despite our clear anxiousness we were studiously ignored by the 4 staff behind the glass partitions. While one staff member was checking in another patient and another seemed to be filling in a form on a computer directly in front of us, a male nurse at another unoccupied check-in window was chatting and laughing with a female nurse who after a few minutes disappeared through a door in the back. The male nurse then ignored us for another minute or two before waving us over. He asked us in a very mechanical manner a few questions about what had happened, filled in a form on his computer and told us to sit down. When we asked how long we would have to wait for someone to take a look at our daughter's bleeding head he said around an hour or so. In a modern "first world" country a child with a bleeding wound in her head should not be made to wait an hour for basic care or at least a competent initial screening. Clearly the management of the hospital needs to upgrade the quality of the staff at the reception desk and find a more appropriate initial screening process. Incompetent and disinterested staff at the initial screening desk can wreck the effectiveness and reputation of a hospital even if the care once inside is excellent. We didn't wait to find out. We drove immediately to Teddington Hospital where we were seen quickly and our daughter received excellent care.

West Middlesex University Hospital 2014-12-15 Person 5 5 0

My mother was treated in the Care of the Elderly clinic in West Mid by Dr Tsam. The staff in the clinic were extremely caring and kind towards my mother, who was very frail. Dr Tsam was the best doctor I have ever met - she listened carefully to problems, she reviewed medications, she assessed my mother's overall condition and changed meds, suggested actions, provided clear instructions on how to look after my mother. She wrote to our GP who was poor at looking after my mother and insisted on better home care, nursing and support in the months before my mother died. I cannot speak highly enough of the care in that clinic.

West Middlesex University Hospital 2014-08-07 Person 1 5 0

I was shouted at by a member in the orthopaedics department. He opened the door threw my paperwork out into the hallway where other members of the public were staring at me. The whole experience was humiliating. If the so called Dr had had bothered to read any of my medical notes he would have see that I suffer from anxiety and depression. The last thing he should have done an raised his voice and humiliated me. I am now left wondering what the outcome of my appointment was. I have since asked to have my main consultants contact details so i can find out. They refused to give them to me...... If you're in need of an operation you're better off doing it yourself!

West Middlesex University Hospital 2013-11-18 Person 1 5 0

My mother got acute renal failure on Marble Hill Ward in this hospital due to very poor nursing care and a lack of medical staff at the week ends. She was unconscious and unresponsive for at least five hours and sent for a brain scan. Even so I had to beg for her to be sent after that to a ward with medical staff available. Staff on Marble Hill wanted to close the curtains and leave her be while IV fluids and antibiotics did their job - or not. Family were told to 'go and get a cup of tea or something'. Very disturbing experience.

West Middlesex University Hospital 2013-10-06 Person 2 5 0

Patients ignored